Privacy Policy

About this policy
 

This Privacy Policy explains how Ht Trade LLC, doing business as OFF TO CLEAN ("OFF TO CLEAN," "we," "us," or "our") collects, uses, shares, and protects your information when you visit www.offtoclean.com(the "Site"), contact us, request a quote, or book home or commercial cleaning services with us (the "Services").
 

OFF TO CLEAN is a locally owned cleaning company based in Apple Valley, Minnesota. We keep this policy simple because we only collect what we need to quote, schedule, and complete your clean.
 

By using our Site or Services, you agree to this Privacy Policy. If we update it, we will change the "Last updated" date above. Continuing to use the Site or Services after an update means you accept the revised policy.
 

What we mean by personal information

Personal information is any information that identifies you as an individual, such as your name, address, phone number, email address, or payment details.
 

Information we collect
 

Information you give us

When you request a quote, book a clean, or contact us by form, phone, text, email, or social media, you may share:

• Contact details: name, service address, phone number, and email address.

• Home or business details: property type and size, number of bedrooms and bathrooms, ZIP code, pets, access instructions (such as gate or door codes), and any special requests.

• Business details (commercial clients): company name, contact person, billing address, and cleaning schedule.

• Booking and billing records: services booked, dates, prices, and payment history.

• Feedback: reviews, survey answers, and messages you send us.

We treat access details like door codes and keys as confidential. Only the team members assigned to your clean can see them.

Photos taken during a clean

Our team may take photos before, during, or after a clean. We use them to check quality, record any existing damage, and resolve concerns.
 

We will never post photos of your home or business online without your permission. If we would like to share before-and-after photos on our website or social media, we will ask first and keep out anything that identifies you or your address.
 

Payment information

Payments are processed by a trusted third-party provider. Your card details go directly to the processor over a secure, encrypted connection. OFF TO CLEAN does not see or store your full card number. The processor handles your payment information under its own privacy policy.
 

Information collected automatically on our Site

When you visit our Site, our website platform and tools may automatically collect:

• your IP address, browser type, and device type;

• pages you visit, time spent on the Site, and the page that referred you;

• your general location (city or region, not your exact address).

We use this to understand how people find us and to improve the Site.

How we use your information

We use your information to:

• prepare quotes and schedule your cleans;

• complete the Services and follow your instructions;

• send booking confirmations, reminders, and updates;

• process payments and keep business records;

• answer questions and resolve any concerns about a clean;

• improve our Services and our Site;

• send offers or news, only if you have agreed to receive them;

• protect our clients, team, and business, and meet legal obligations.

How we share your information

We share your information only when it is needed to run our business:

• Our team: the cleaners assigned to your clean receive your name, service address, and instructions. They must keep this information private.

• Service providers: companies that help us operate, such as our website host, payment processor, booking or scheduling software, and email or text tools. They may only use your information to provide services to us.

• Legal reasons: when required by law, a court order, or to protect the safety, rights, or property of our clients, team, or business.

• Business changes: if OFF TO CLEAN is sold or merged, your information may transfer to the new owner, who must follow this policy.

• With your consent: for any other purpose you agree to.

We do not sell your information
OFF TO CLEAN does not sell, rent, or trade your personal information. We do not share it with other companies for their own marketing.
 

Text messages and calls

When you give us your phone number, you agree that we may call or text you about your quote, bookings, reminders, and service updates. Message and data rates may apply.
 

We will only send promotional texts if you have agreed to receive them. Agreeing is never required to book a clean. Reply STOP at any time to opt out of texts, or HELP for help. Opting out of promotional texts won't stop messages about cleans you have booked.

We never share your phone number or text consent with other companies for their marketing.
 

Emails and marketing

If you join our email list or agree to hear from us, we may send occasional offers and news. You can unsubscribe at any time with the link in any email, or by emailing us at Uniqueimane1@gmail.com

Cookies

Our Site uses cookies and similar technologies. These are small files saved in your browser that help the Site work, remember your preferences, and show us how visitors use the Site. We also use advertising cookies to measure our ads and show them to people who may be interested.
 

You can block or delete cookies in your browser settings. Some parts of the Site may not work properly without them.

Some browsers send "Do Not Track" signals. There is no common standard for these signals yet, so our Site does not currently respond to them.
 

Links to other websites

Our Site may link to other websites, such as Google, Instagram, TikTok, or Facebook. We are not responsible for how those sites handle your information. Please review their privacy policies.
 

How we protect your information

We use reasonable safeguards to protect your information, including secure, encrypted connections on our Site and limiting access to only the people who need it. No website or storage system is 100% secure, so we cannot guarantee complete security.

If a data breach affects your personal information, we will notify you as required by law.
 

How long we keep your information

We keep your information only as long as we need it to provide the Services, keep accurate business and tax records, resolve disputes, and meet legal requirements. When we no longer need it, we securely delete it.

Your privacy choices and rights
You can ask us to:

• tell you what personal information we have about you;

• correct information that is wrong;

• delete your information, unless we must keep it by law;

• stop sending you marketing emails or texts.

Depending on where you live, including under Minnesota law, you may have additional privacy rights. To make a request, email us at Uniqueimane1@gmail.com. We may ask you to confirm your identity first. We will respond within the time required by law, and we will not treat you differently for using your rights.
 

Children's privacy

Our Site and Services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we will delete it.
 

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the "Last updated" date. For major changes, we may also let you know by email.
 

Contact us

If you have questions about this Privacy Policy or your information, contact us:

• Business: Ht Trade LLC, doing business as OFF TO CLEAN

• Address: 856 Whitney Apple Valley Mn 55124 

• Email: Uniqueimane1@gmail.com

• Phone: +1 (952) 200-4851